Created an Order though Checkout as a “Guest” customer? (not logged in)
You can use the form below to check the status of your Order
Sometimes Order Status will be changed automatically by our website (for example, from PENDING PAYMENT to PROCESSING, if our website knows you have paid for your Order)
… but SOMETIMES Order Status will only change when the Isan Flowers 2 Team manually change it (for example, from ON-HOLD to PROCESSING & from PROCESSING to COMPLETED).
Order Status Types
The Automated Emails sent by our website are usually Order Status emails. Your isanflowers2.com Order will usually have one of the following status types (depending on what stage the Order is at):
- PENDING PAYMENT: Order is waiting for payment confirmation, usually from an online payment gateway like PayPal or Stripe after the customer chose an “online” payment method at Checkout, like “Pay By Debit/Credit Card” or “Pay with your PayPal Account”. When an Order Status is “PENDING PAYMENT”, the Order has not yet been approved or rejected and the Order Status cannot be changed to “PROCESSING” until payment is completed/confirmed.
- ON-HOLD: Order is waiting for payment confirmation, usually by Isan Flowers 2 admin, after the customer chose an “offline” payment method at Checkout, like “Pay By Thai Bank Transfer” (including Wise) or “Pay Later”. (“Offline” payment methods do not have immediate, automatic payment confirmation. Isan Flowers 2 admin will manually change the Order Status to “PROCESSING” if/when they see that payment has been received. “ON-HOLD” status is also given (changed from “PENDING”, “CANCELLED” or “FAILED” status) to Orders which a customer has abandoned online payment (at a gateway like PayPal or Stripe) and is no longer trying to pay.
- FAILED: Unpaid Order that the customer has tried to pay (usually via an online payment gateway like PayPal or Stripe) but payment failed for some reason, or customer abandoned payment before it was completed.
- PROCESSING: Order for which Isan Flowers 2 has successfully received payment, Isan Flowers 2 is checking (or has checked) the Order details, and the Order is waiting for Delivery or Collection. (NOTE: After checking the Order details, Isan Flowers 2 admin will usually try to contact the customer again, manually, to confirm if we can do what the customer wants AND/OR ask for any extra information we may need).
- CANCELED: Order that Isan Flowers 2 admin, or the customer, has cancelled, usually when the customer cannot pay successfully or no longer wants to pay.
- COMPLETED: Order that has been Delivered or Collected. (Isan Flowers 2 admin needs to manually change an Order Status to this).
- REFUNDED: Paid Order for which a customer has been given a (full or partial) refund.
Still not sure about the status of your Order?
Then please Contact Us
Create an isanflowers2.com Account
Create your account with us today, using the short Register form (Easy & Fast) on our Account page.
(See the benefits of having an account on our Member Benefits page, such as a faster & easier website experience)
