Here are the steps to create an Order on this isanflowers2.com website …
Have Questions or Prefer to Talk To Us instead? Need an Order/Delivery urgently? Want to come to our shop in Pattaya to collect? Do not need Email Confirmation? Do not want to use our website/checkout to create your Order? Are you Viewing This on your Phone? – Message /Chat To Us instead …. and we can take your Order via WhatsApp or LINE (Contact Us !)
1a) EITHER … Do The Process Below as a “Guest Customer” (Not Logged In)
- You do not need an account to use our website, but it is better if you do (see below)
1b) OR … Create/Log In to your isanflowers2.com Account
- If you already have an account with us, log in to your account for a faster & easier Checkout experience
- If you do not have an account, create one
- Create an account using the simple & fast Register form on our Account page
- See the benefits of having an account on our Member Benefits page, such as a faster & easier website experience
2) Add Products to your Cart
3) Take Your Cart to our Checkout page
4) Enter your Order Information (on our Checkout page)
On our Checkout page, enter your recipient and delivery information and choose your Delivery area (or the Collect From Shop option). For more information about our delivery or collection service, please see our Delivery page or Collect From Shop page.
Options include writing a Personal Message for us to give to your recipient and requesting a photo.
5) Choose your Payment Method (on our Checkout page)
There are several ways you can choose to pay us for your Order. Please see our Payment Methods page.
(After you have clicked on the ‘Place order’ button on the Checkout page) ….
6) Pay for your Order
Follow the instructions (on our Checkout page) to pay for your Order, using the payment method you chose.
7) Receive & Check Emails that We Send to You
After creating your Order, there are usually two types of Email that you will receive from us:
- Automated Emails sent by our website
- Manual Emails written by the Isan Flowers 2 Team (usually Simon)
The Automated Emails sent by our website are usually Order Status emails. Your isanflowers2.com Order will usually have one of the following status types (depending on what stage the Order is at):
- PENDING PAYMENT: Orders waiting for payment confirmation, usually from an online payment gateway like PayPal or Stripe. This confirmation will never be received if the customer abandons the payment process before payment is completed (and those Orders will stay as Pending Payment status until/unless payment confirmation is received later, or the Order is changed to Cancelled or Failed status). When an Order is Pending Payment, the Order has not yet been approved or rejected and the Order cannot be processed until payment is completed/confirmed.
- ON-HOLD: Orders waiting for payment confirmation, or customer has abandoned and is no longer trying to pay. An Order is changed to On-hold from the Pending, Cancelled or Failed order status. This status is also given to Orders that customers have chosen to pay by Bank Transfer (an “offline” payment method that does not have immediate, automatic payment confirmation) and Isan Flowers 2 will manually change the order status to PROCESSING after we receive the bank transfer.
- FAILED: Unpaid Orders that customers have tried to pay but payment failed for some reason, or customer abandoned payment before it was completed.
- PROCESSING: Orders for which payment has been successfully received and the Order is waiting for Delivery or Collection. (Isan Flowers 2 will normally also try to contact you manually to confirm your Order and ask you any questions we may have about your Order).
- CANCELED: Orders that the admin or the customer have cancelled, usually when the customer cannot pay successfully or no longer wants to pay.
- COMPLETED: Orders that have been Delivered or Collected. (Isan Flowers 2 need to manually change an Order status to this).
- REFUNDED: Paid Orders for which a customer has been given a full or partial refund.
NOTE: Order Status can sometimes change quickly.
(To see the latest status of your Order, see our Order Status Explained page)
After your Order has been Delivered, or Collected from our shop, there are usually two types of Email that you will receive from us:
- Order Status Email (Automated Email sent by our website) (copied from code snippet added to transactional emails)
- COMPLETED: Paid Orders that have been Delivered or Collected.
- Order Update Email (Manual Email written by the Isan Flowers 2 Team)
- Order Delivered
Prefer to Contact Us Before Ordering?
If you would like to talk to us before making your product/service choices or making payment, please Contact Us and we will be very happy to help you.
Ready to order some great products &/or services?
– Great, then Start Adding Products to your Cart Now (or visit our flower shop in Pattaya, or Contact Us)
