Created an Order though Checkout as a “Guest” customer? (not logged in)
You can use the form below to check the status of your Order
Sometimes Order Status will be changed automatically by our website (for example, from ON-HOLD to PROCESSING, if the website knows you have paid for your Order)
… but SOMETIMES Order Status will only change when the Isan Flowers 2 Team manually change it (for example, from PROCESSING to COMPLETED).
Order Status Types
The Automated Emails sent by our website are usually Order Status emails. Your isanflowers2.com Order will usually have one of the following status types (depending on what stage the Order is at):
- PENDING PAYMENT: Order is waiting for payment confirmation, usually from an online payment gateway like PayPal or Stripe after the customer chose a “Pay By Debit/Credit Card” or “Pay with your PayPal Account” option at Checkout. When an Order is Pending Payment, the Order has not yet been approved or rejected and the Order cannot be processed until payment is completed/confirmed.
- ON-HOLD: Order is waiting for payment confirmation, usually by Isan Flowers 2 admin, after the customer chose the “Pay By Thai Bank Transfer” (including Wise) or “Pay Later” option at Checkout (an “offline” payment methods that do not have immediate, automatic payment confirmation). Isan Flowers 2 admin will manually change to “PROCESSING” after confirming payment has been received. This status is also given (changed from Pending, Cancelled or Failed status) to Orders which a customer has abandoned online payment (at a gateway like PayPal or Stripe) and is no longer trying to pay.
- FAILED: Unpaid Order that the customer has tried to pay (usually via an online payment gateway like PayPal or Stripe) but payment failed for some reason, or customer abandoned payment before it was completed.
- PROCESSING: Order for which Isan Flowers 2 has successfully received payment, and the Order is waiting for Delivery or Collection. (Isan Flowers 2 will normally also try to contact you manually to confirm your Order and ask you any questions we may have about your Order).
- CANCELED: Order that Isan Flowers 2 admin, or the customer, has cancelled, usually when the customer cannot pay successfully or no longer wants to pay.
- COMPLETED: Order that have been Delivered or Collected. (Isan Flowers 2 admin needs to manually change an Order status to this).
- REFUNDED: Paid Order for which a customer has been given a (full or partial) refund.
Still not sure about the status of your Order?
Then please Contact Us
Create an isanflowers2.com Account
Create your account with us today, using the short Register form (Easy & Fast) on our Account page.
(See the benefits of having an account on our Member Benefits page, such as a faster & easier website experience)
