After creating your Order, there are usually two types of Email that you will receive from us:
- Automated Emails sent by our website
- Manual Emails written by the Isan Flowers 2 Team (usually Simon)
Order Status Types
The Automated Emails sent by our website are usually Order Status emails. Your isanflowers2.com Order will always have one of the following status types (depending on what stage the Order is at):
- ON-HOLD: Orders waiting for payment confirmation (or customer has abandoned and is no longer trying to pay).
- PROCESSING: Orders for which payment has been successfully received (We will normally try to contact you to confirm this, and ask you any questions we may have).
- FAILED: Unpaid Orders that customers have tried to pay but payment failed for some reason.
- CANCELLED: Orders that the admin or the customer have cancelled, usually when the customer cannot pay successfully or no longer wants to pay.
- REFUNDED: Paid Orders for which a customer has been given a full or partial refund.
- COMPLETED: Paid Orders that have been Delivered or Collected.
NOTE: Order Status can sometimes change quickly.
Checking the Latest Status of your Order
You can check the status of your Order several ways … it depends if you have created your Order as a Logged-In Customer or as a “Guest Customer”
If you created your Order as Logged-In Customer (isanflowers2.com Member):
- You can see the latest status of your Order in the Orders area of your Account page when you are logged in.
- &/or You can view the latest automated “Order Status” email sent to you by our website
- &/or You can view the latest manual email (or Messaging app message, if we have communicated with you this way) sent to you by the Isan Flowers 2 team
If you created your Order as a “Guest Customer”
- You can see the latest status of your Order on our Guest Customer Order Status page.
- &/or You can view the latest automated “Order Status” email sent to you by our website
- &/or You can view the latest manual email (or Messaging app message, if we have communicated with you this way) sent to you by the Isan Flowers 2 team
NOTE: There are many benefits to being a member of isanflowers2.com. Join Us! (see our Member Benefits page for details, or go straight to our Account page and complete our simple and fast Register Form).
Not sure about the status of your Order? Then please Contact Us
