Order Status Explained

The Automated Emails sent by our website are usually Order Status emails. Your isanflowers2.com Order will usually have one of the following status types (depending on what stage the Order is at):

• PENDING PAYMENT: Orders waiting for payment confirmation, usually from an online payment gateway like PayPal or Stripe. This confirmation will never be received if the customer abandons the payment process before payment is completed (and those Orders will stay as Pending Payment status until/unless payment confirmation is received later, or the Order is changed to Cancelled or Failed status). When an Order is Pending Payment, the Order has not yet been approved or rejected and the Order cannot be processed until payment is completed/confirmed.
• ON-HOLD: Orders waiting for payment confirmation, or customer has abandoned and is no longer trying to pay. An Order is changed to On-hold from the Pending, Cancelled or Failed order status. This status is also given to Orders that customers have chosen to pay by Bank Transfer (an “offline” payment method that does not have immediate, automatic payment confirmation) and Isan Flowers 2 will manually change the order status to PROCESSING after we receive the bank transfer.
• FAILED: Unpaid Orders that customers have tried to pay but payment failed for some reason, or customer abandoned payment before it was completed.
• PROCESSING: Orders for which payment has been successfully received and the Order is waiting for Delivery or Collection. (Isan Flowers 2 will normally also try to contact you manually to confirm your Order and ask you any questions we may have about your Order).
• CANCELED: Orders that the admin or the customer have cancelled, usually when the customer cannot pay successfully or no longer wants to pay.
• COMPLETED: Orders that have been Delivered or Collected. (Isan Flowers 2 need to manually change an Order status to this).
• REFUNDED: Paid Orders for which a customer has been given a full or partial refund.